Carta de Servicios en Inglés

The Castelldefels beach is located approximately 18 km south of the city of Barcelona, between two very different ecosystems: the delta of the River Llobregat, where humid areas and reed beds abound, on the one hand, and the Garraf Massif, on the other. It is 4,840 metres (15,880 feet) long and has an average width (which increases slightly every year) of 150 metres (493 feet) and an approximate surface of 500,000 m2 (5,381,955 sq ft). It is made up of the following sectors:

  • La Pineda sector/neighbourhood
  • “Les Lluminetes” sector/neighbourhood
  • El Baixador sector/neighbourhood

The section of Castelldefels beach that is accessible via public transport affords the possibility of practising different sports, swimming in the calm waters of the Mediterranean sea, or just sunbathing peacefully.

Since 2006 Castelldefels beach has obtained several certifications and awards, currently including: UNE ISO 9001:2008 on Quality Management Systems, UNE ISO 13009:2016 on Requirements and recommendations for beach management, the Blue Flag distinction at the beaches of Lluminetes and Pineda, the SICTED mark of distinction (Spanish Tourism Quality Certification System) and the Ecoplaya flag.

In Castelldefels, the prime bathing season is from 1 June to 31 August.

More information on Castelldefels beach, published by Barcelona Provincial Council.

You can contact the beach management body by post, by e-mail, by telephone or in person via:

SERVICES:

EQUIPMENT

FACILITIES

  •  Adapted public toilets at the main access points to the beach: Av. República Argentina, Av. dels Banys, Carrer Onze and Carrer 16; public toilets next to the beach bars.
  •  Showers and footbaths at beach access points.
  • Drinking water at main access points to the beach.
  • Wooden walkways along the sand with accessible points leading to the water at Av. República Argentina, Av. dels Banys, Carrer Onze and Carrer 16; long walkways at Carrer Ones and Carrer Mèxic.
  • Horizontal marker buoys indicating bathing areas all along the municipality’s coast.
  • Entry and exit channels for boats at Carrer Mèxic, Carrer Avet, Club Nàutic, Av. Banys, Carrer Onze, Carrer 15 and Club Marítim, and a specific entry and exit channel for Kite-surfing at Carrer 10.

and prevent damaging, nuisance and uncivil activities. In order to foster responsible use of the beach and encourage its enjoyment among citizens, particularly during bathing season, we commit to:

  • Provide general information on the municipality and the beach, particularly at the Public Assistance Office, at “Espai del Mar”, at the Tourist Offices, on information panels on the beach, on the local radio station, in the Castell magazine and on the Platges website.
  • Authorise, organise, support and encourage cultural, leisure, sports and environmental promotion activities.
  • Grant operating licences for different types of beach snack bars.
  • Provide surveillance, inspection and rescue services at the beach.
  • Provide cleaning, maintenance and waste collection services at the beach.
  • Maintain and promote areas for sports and children, on the sand.
  • Maintain and improve all equipment and facilities (showers, accesses, fountains, accessible elements, etc.).
  • Maintain the quality standards required to renew the quality certifications and awards that Castelldefels beach has received.

GOALS FOR 2016 SEASON/INDICATORS
Eight different quality and improvement goals  related to the beach’s management were planned for the 2016 season:

  1. Improve the planning of leisure activities on the beach. Achieved.
  2. Improve telephony integration of the Citizens’ Complaints system. Achieved.
  3. Reduce the number of crimes occurring on the beach. Achieved.
  4. Simplify the Quality System and start the adaptation to the UNE-ISO 9001:2015 standard.To be continued in 2017.
  5. Improve beach information gathering services (surveys and service reviews). Achieved.
  6. Refurbish Section II of the seafront promenade. Not Achieved.
  7. Adapt Section II of the Seafront Promenade to the standards required for the Q quality certification regarding rubbish bins.To be continued in 2017.
  8. Water consumption efficiency: separate shower water regulation meters. (Pineda).To be continued on 2017.

RESULTS OF 2016 INDICATORS

  • Satisfaction index of users surveyed: water quality, sand cleanness, access points, equipment, police and rescue/lifeguard services were positively rated by more than 95% of users (1218 people  surveyed).
  • Rating of water sanitation (mid-season): all 40 samples taken in 10 different locations confirmed that water quality was excellent overall. 100%
  • Number of complaints and suggestions received from beach users: 163
  • Number of interventions carried out by rescue and lifeguard services: 1164 interventions.
  • Number of interventions by Municipal Police: 681 interventions.
  • Manual cleaning of waste bins: 119.341 kg.
  • Mechanical cleaning: 119.623 kg.

GOALS FOR 2017 SEASON
Eight different quality and improvement goals connected with the beach’s management are scheduled for the 2017 season:

1. Simplify  the Quality System and start the adaptation to the  UNE-ISO 9001: 2015 standard.
2. Adaptation of the section II of the Seafront Promenade to the Q of Playas quality system ( litter bins).
3. Consumption efficiency: separate counters for irrigation, water and showers (Pineda area).
4. Obtain Biosphere certification (Baix Llobregat Regional Council).
5. Establish a procedure to define the steps  to follow in the actions and activities of volunteering in our Beach.
6. Expand the participation group of the associations belonging to the Playas Project.
7. Work on the environmental aspects by extending activities of the environmental center of Cal Ganxo to the beach and with internal actions targeted  to the municipal staff.
8. Promote the activities of the Miniclub to encourage children’s play in the beach.